Terms & Conditions

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

Cooling-off period: the period within which the Consumer may exercise the right of withdrawal;

Consumer: the natural person who is not acting in the course of a trade or business and who enters into a distance contract with the Company;

Day: calendar day;

Long-term contract: a distance contract relating to a series of products and/or services, for which the delivery and/or purchase obligation is spread over time;

Durable medium: any tool that enables the Consumer or the Company to store information addressed personally to them in a way that allows future access and unchanged reproduction;

Right of withdrawal: the Consumer’s option to withdraw from the distance contract within the cooling-off period;

Company: the natural or legal person who offers products and/or services to Consumers at a distance;

Distance contract: a contract concluded within the framework of a system organised by the Company for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the moment the contract is concluded;

Means of distance communication: any tool that may be used to conclude a contract without the Consumer and the Company being simultaneously present in the same place;

General Terms and Conditions: these general terms and conditions of the Company.

Article 2 – Company Identity
Company name: Footrez
Customer service email: contact@footrez.com

Article 3 – Applicability

These General Terms and Conditions apply to all offers of the Company and to all distance contracts and orders concluded between the Company and the Consumer.

Before a distance contract is concluded, the text of these Terms and Conditions will be made available to the Consumer. If this is not reasonably possible, the Company will indicate, before the distance contract is concluded, where the Terms and Conditions can be inspected and that they will be sent free of charge at the Consumer’s request.

If the contract is concluded electronically, the text of these Terms and Conditions may, in deviation from the previous paragraph, be provided to the Consumer electronically in such a way that the Consumer can easily store them on a durable medium. If this is not reasonably possible, it will be indicated, before the distance contract is concluded, where the Terms and Conditions can be accessed electronically and that they will be sent free of charge, electronically or otherwise, at the Consumer’s request.

If, in addition to these Terms and Conditions, product-specific conditions also apply, paragraphs 2 and 3 apply accordingly, and in the event of conflicting provisions the Consumer may rely on the provision that is most favourable to them.

If one or more provisions of these Terms and Conditions are wholly or partially void or annulled, the contract and the remaining provisions will remain in force. The provision concerned will be replaced, in mutual consultation, by a provision that reflects the purpose and intent of the original provision as closely as possible.

Situations not covered by these Terms and Conditions shall be assessed “in the spirit” of these Terms and Conditions.

Any ambiguity regarding the interpretation or content of one or more provisions of our Terms and Conditions shall also be interpreted “in the spirit” of these Terms and Conditions.

Article 4 – The Offer

If an offer is subject to a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The Company is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the Consumer to make a proper assessment of the offer. If the Company uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the Company.

All images and specifications in the offer are indicative and cannot give rise to compensation or dissolution of the contract.

Product images are a true representation of the products offered; however, the Company cannot guarantee that the colours displayed will be an exact match to the actual colours of the product.

Each offer contains information that makes it clear to the Consumer what rights and obligations are attached to accepting the offer. This includes, in particular:

The price excluding customs duties and import VAT. These additional costs are borne by the customer. The postal service and/or carrier applies a special import regime for postal and courier shipments. This applies when the product is imported into the recipient’s EU country. The postal service/carrier charges import VAT (and any customs duties) to the recipient.

Any shipping costs;

The method by which the contract will be concluded and which steps are required for this;

Whether or not the right of withdrawal applies;

The method of payment, delivery and performance of the contract;

The period for accepting the offer, or the period during which the Company guarantees the price;

The level of the costs of distance communication if they are calculated on a basis other than the basic rate for the means of communication used;

Whether the contract will be archived after its conclusion and, if so, how the Consumer can consult it;

The way in which the Consumer, before concluding the contract, can check and, if desired, correct the information provided in relation to the contract;

Any other languages in which the contract may be concluded in addition to Danish;

The codes of conduct to which the Company has subscribed and how the Consumer can consult them electronically;

The minimum duration of the distance contract in the event of a continuous or recurring performance;

Optional: available sizes, colours, and material types.

Article 5 – The Contract

The contract is concluded, subject to paragraph 4, at the moment the Consumer accepts the offer and meets the corresponding conditions.

If the Consumer has accepted the offer electronically, the Company will immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the Company, the Consumer may dissolve the contract.

If the contract is concluded electronically, the Company will take appropriate technical and organisational measures to secure the electronic transfer of data and provide a secure web environment. If the Consumer can pay electronically, the Company will observe appropriate security measures.

The Company may, within the limits of the law, obtain information about whether the Consumer can meet their payment obligations, as well as about all facts and factors relevant to a responsible conclusion of the distance contract. If, based on this investigation, the Company has good grounds not to conclude the contract, it is entitled to refuse an order or request, stating the reasons, or to attach special conditions to the performance.

The Company will provide the following information to the Consumer, in writing or in a form that can be stored on a durable medium, together with the product or service:

The conditions under which and the manner in which the Consumer may exercise the right of withdrawal, or a clear statement that the right of withdrawal is excluded;

Information on existing after-sales services and warranties;

The information referred to in Article 4, paragraph 3 of these Terms and Conditions, unless the Company has already provided this information to the Consumer before performance of the contract;

The conditions for terminating the contract if the contract has a duration of more than one year or is of indefinite duration.

In the case of a continuous performance contract, the provision in the previous paragraph applies only to the first delivery.

Every contract is concluded under the suspensive condition of sufficient availability of the products concerned.

Article 6 – Right of Withdrawal

When purchasing products, the Consumer has the right to withdraw from the contract without giving any reason within 14 days. This cooling-off period starts on the day after the Consumer, or a previously designated representative, has received the product.

During the cooling-off period, the Consumer shall handle the product and packaging with care. The product may only be unpacked and/or used to the extent necessary to determine the nature, characteristics and functioning of the product. If the Consumer exercises the right of withdrawal, the Consumer shall return the product with all supplied accessories and – if reasonably possible – in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the Company.

If the Consumer wishes to exercise the right of withdrawal, they must notify the Company within 14 days of receiving the product. This notification must be made in writing (by email or letter).

After notifying the Company, the Consumer must return the product within 14 days. The Consumer must be able to prove that the product has been returned in time, for example by providing proof of shipment.

If the Consumer has not notified the Company of the intention to exercise the right of withdrawal within the periods mentioned in paragraphs 2 and 3, or has not returned the product, the purchase is final.

Article 7 – Costs in Case of Withdrawal

If the Consumer exercises the right of withdrawal, they shall bear the costs of returning the product.

If the Consumer has already made a payment, the Company will refund this amount as soon as possible and no later than 14 days after the withdrawal. A prerequisite for this refund is that the product has been received by the seller or that conclusive proof of full return can be provided by the Consumer.

Article 8 – Exclusion of the Right of Withdrawal

The Company may exclude the right of withdrawal for certain products or services as described in paragraphs 2 and 3. Exclusion is only possible if this has been clearly stated in the offer or at least in good time before the conclusion of the contract.

Exclusion of the right of withdrawal is possible for products that:

Are manufactured according to the Consumer’s specifications;

Are clearly of a personal nature;

By their nature cannot be returned;

Can spoil or age quickly;

Whose price is subject to fluctuations in the financial market over which the Company has no influence;

Are newspapers or magazines sold individually;

Are audio or video recordings or computer software, the seal of which has been broken by the Consumer;

Are hygiene products where the seal has been broken by the Consumer.

Exclusion of the right of withdrawal is also possible for services that:

Relate to accommodation, transport, restaurant or leisure activities to be carried out on a specific date or during a specific period;

Whose performance has begun with the Consumer’s express consent before the end of the cooling-off period;

Relate to betting or lotteries.

Article 9 – Price

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

Notwithstanding the previous paragraph, the Company may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the Company’s control, at variable prices. This dependence on fluctuations and the fact that any prices mentioned are target prices will be stated in the offer.

Price increases within 3 months of concluding the contract are only permitted if they result from legal regulations or provisions.

Price increases more than 3 months after concluding the contract are only permitted if this has been stipulated by the Company and:

They result from legal regulations or provisions; or

The Consumer is entitled to terminate the contract from the day on which the price increase takes effect.

Shipping and duties:

The products are shipped directly from the supplier to the Consumer. Therefore, all prices displayed on our website are exclusive of VAT and customs duties.

The Consumer is responsible for importation into the destination country and for paying applicable taxes and duties.

Under VAT regulations, the place of supply is the place where transport begins. In this case, the supply takes place outside the EU. The postal service/carrier therefore charges import VAT and/or customs duties to the recipient. The Company does not charge VAT.

Printing and typographical errors:

All prices are subject to printing and typographical errors.

No liability is accepted for the consequences of such errors.

In the event of printing or typographical errors, the Company is not obliged to supply the product at the incorrect price.

Article 10 – Conformity and Warranty

The Company guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and existing statutory provisions and/or government regulations on the date the contract is concluded. If agreed, the Company also guarantees that the product is suitable for use other than normal use.

A warranty provided by the Company, manufacturer or importer does not affect the legal rights and claims that the Consumer may assert against the Company under the contract.

Any defects or incorrectly delivered products must be reported to the Company in writing within 14 days after delivery. Products must be returned in their original packaging and in new condition.

The warranty period provided by the Company corresponds to the manufacturer’s warranty period. The Company is never responsible for the ultimate suitability of products for each individual application, nor for any advice regarding use or application of the products.

The warranty does not apply if:

The Consumer or a third party has repaired and/or modified the products;

The delivered products have been exposed to abnormal conditions, have been handled improperly or carelessly, or have been used contrary to the Company’s instructions and/or those on the packaging;

The defect is wholly or partly the result of government regulations regarding the nature or quality of the materials used or to be used.

Article 11 – Delivery and Performance

The Company will take the greatest possible care when receiving and executing orders for products.

The place of delivery is the address that the Consumer has provided to the Company.

With due observance of what is stated in Article 4, the Company will execute accepted orders with due speed and at the latest within 30 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot be executed or can only be partly executed, the Consumer will be informed of this within 30 days after placing the order. In such cases the Consumer has the right to dissolve the contract free of charge and is entitled to any compensation.

In the event of dissolution in accordance with the previous paragraph, the Company will refund the amount paid by the Consumer as soon as possible and at the latest within 14 days after dissolution.

If delivery of an ordered product proves impossible, the Company will make every effort to provide a replacement product. It will be clearly and comprehensibly stated that a replacement product is being delivered. Replacement products do not exclude the right of withdrawal. The costs of any return shipment are borne by the Company.

The risk of damage and/or loss of products rests with the Company until the moment of delivery to the Consumer or a representative designated in advance, unless expressly agreed otherwise.

Article 12 – Continuous Contracts: Duration, Termination and Renewal

Termination

The Consumer may terminate a contract concluded for an indefinite period that involves regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.

The Consumer may terminate a fixed-term contract that involves regular delivery of products or services at the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month.

The Consumer may terminate the contracts referred to in the previous paragraphs:

At any time, without being limited to termination at a specific time or during a specific period;

At least in the same way as they were entered into by the Consumer;

With the same notice period as the Company has stipulated for itself.

Renewal

A fixed-term contract that has been concluded for the regular supply of products (including newspapers and magazines) or services may not be tacitly extended or renewed for a fixed term.

Notwithstanding the previous paragraph, a fixed-term contract for the regular supply of daily or weekly newspapers may be tacitly renewed for a fixed term of no more than three months, if the Consumer can terminate this renewed contract at the end of the extension with a notice period of no more than one month.

A fixed-term contract for the regular supply of products or services may be tacitly renewed for an indefinite term if the Consumer can terminate it at any time with a notice period of no more than one month. If the contract concerns the regular, but less than monthly, delivery of daily, news and weekly newspapers and magazines, the notice period is no more than three months.

A fixed-term introductory or trial subscription to daily or weekly newspapers and magazines will not be tacitly renewed and ends automatically at the end of the trial period.

Duration

If a contract has a duration of more than one year, the Consumer may terminate it at any time after one year with a notice period of no more than one month, unless termination before the end of the agreed term would be unreasonable.

Article 13 – Payment

Unless otherwise agreed, amounts owed by the Consumer must be paid within 7 business days from the start of the cooling-off period referred to in Article 6, paragraph 1. In the case of services, this period starts when the Consumer receives the confirmation of the contract.

The Consumer must immediately report inaccuracies in payment details provided or stated to the Company.

If the Consumer does not meet their payment obligation(s) on time, the Company may, within the limits of the law, charge the reasonable costs previously communicated to the Consumer.

Article 14 – Complaints

Complaints about the performance of the contract must be submitted to the Company with a complete and clear description within 7 days after the Consumer has discovered the defects.

Complaints submitted to the Company will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the Company will send an acknowledgement of receipt within 14 days and indicate when the Consumer can expect a more detailed answer.

If a complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the applicable rules on dispute resolution.

A complaint does not suspend the Company’s obligations, unless the Company states otherwise in writing.

If a complaint is found to be justified, the Company will, at its discretion, either replace or repair the delivered products free of charge.

Article 15 – Disputes

Contracts between the Company and the Consumer to which these Terms and Conditions apply are exclusively governed by the laws of Hong Kong, even if the Consumer resides abroad.

Article 16 – CESOP

In accordance with the stricter measures of 2024 regarding amendments to VAT legislation (implementation of the Payment Service Providers Directive) and the establishment of the Central Electronic System of Payment information (CESOP), payment service providers may record data in the European CESOP system.

Article 17 – Prohibited Use

In addition to other prohibitions set out in these Terms and Conditions, the Consumer is prohibited from using the website or its content for:

• Any unlawful purpose;
• Infringing the intellectual property rights of the Company or third parties;
• Uploading harmful software, including viruses;
• Sending spam, phishing, or engaging in any other fraudulent behaviour;
• Publishing obscene, defamatory, or discriminatory content.

The Company reserves the right to take action, including restricting or terminating access to the Services, in the event of a breach of these prohibitions.

Article 18 – Limitation of Liability

The Company cannot be held liable for any direct, indirect, or consequential loss resulting from the use of the Services, the products, or the information on the website.

Under no circumstances shall the Company’s total liability exceed the amount paid by the Consumer for the products or services purchased.