Privacy Policy

Privacy Policy

This Privacy Policy describes how Footrez (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit footrez.com, use our services, make a purchase (collectively, the “Services”), or otherwise communicate with us. In this policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, a website visitor, or another individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree with this policy, you must not use or access any of the Services.

Changes to This Privacy Policy

We may update this policy from time to time, for example to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources within the past 12 months, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or others.

The Personal Information We Collect

The types of personal information we obtain about you depend on your interaction with our Site and use of the Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you. The sections below describe the specific categories and types of personal information we collect.

Information you provide directly through the Services may include:

• Basic contact information, including name, address, phone number, and email address.
• Order information, including name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including username, password, and security questions.
• Purchase information, including items you view, place in your cart, or add to your wishlist.
• Customer service information, including details you choose to share when communicating with us, such as messages submitted through the Services.

You may manage your cookie preferences by adjusting your browser settings or using the cookie management tools available on our Site. Note that disabling certain cookies may affect your user experience and limit certain features of the Services.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser type, network connection, IP address, and other interaction details.

Information We Receive from Third Parties

We may also receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Payment processors who collect payment details (bank account, credit/debit card, billing address) to process payments, fulfill orders, and deliver products or services as part of our contract with you.
• When you visit our Site, open emails, click links, or interact with our Services or ads, we or third-party partners may automatically collect information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

All information we receive from third parties is processed according to this Privacy Policy. We are not responsible for the accuracy of information provided by third parties, nor for their policies and practices. For more details, see the section below on Third-Party Websites and Links.

How We Use Your Personal Information

• Providing products and services. We use your personal information to provide the Services under our contract with you, including processing payments, fulfilling orders, sending notifications about your account, purchases, returns, or exchanges, managing your account, arranging shipping, facilitating returns, and allowing product reviews.
• Marketing and advertising. We use your personal information for marketing purposes, including sending promotional communications via email, SMS, or post, and showing you ads for products or services. This may include personalizing the Services and ads on our Site and on other websites.
• Security and fraud prevention. We use your information to detect, investigate, or act against potentially fraudulent, illegal, or harmful activities. If you choose to create an account, you are responsible for keeping your login credentials secure. Do not share your username, password, or other login details with third parties. If you suspect your account has been compromised, contact us immediately.
• Communicating with you. We use your information to provide customer support and improve our Services.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies used in our Shopify store, see: https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services, perform analytics, and understand user interactions. We may also allow third parties and service providers to use cookies to personalize offerings, products, and ads.

Most browsers automatically accept cookies, but you may delete or reject cookies through your browser settings. Deleting or blocking cookies may negatively impact your experience and prevent some features from working properly. Blocking cookies does not necessarily stop information sharing with third parties such as advertising partners.

How We Disclose Your Personal Information

In certain situations, we may disclose your personal information to third parties for legitimate reasons consistent with this policy. These situations may include:

• To vendors or third parties who provide services on our behalf (IT operations, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
• To business and marketing partners, including Shopify, to provide services and display advertisements. These partners use your information according to their own privacy policies.
• When you request or consent to information sharing with third parties, such as for product shipping or social login widgets.
• To our affiliates within our corporate group for legitimate business purposes.
• As part of a business transaction such as a merger or bankruptcy, to comply with legal obligations (including subpoenas or court orders), enforce terms, and protect the Services or our users’ rights.

Within the last 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) for the purposes described above:

Categories Disclosed

Identifiers such as basic contact information and certain order and account details.

Commercial information such as order history, purchase information, and customer service data.

Internet or network activity such as Usage Data.

Recipients include service providers (ISPs, payment processors, fulfillment partners, customer service vendors, and analytics providers), business and marketing partners, and affiliates.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User-Generated Content

The Services may allow you to post product reviews or other user-generated content. If you submit such content in a public area, it will be publicly available.

We cannot control who accesses the information you make public, nor can we guarantee that such parties will respect your privacy. We are not responsible for the confidentiality, accuracy, or use of information you share publicly or with third parties.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties. If you follow such links, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of these sites or the accuracy, completeness, or reliability of the information they contain.

Information you share on public or semi-public areas, including third-party social platforms, may be visible to others without limitation. The inclusion of such links does not imply endorsement unless stated otherwise.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided information to us, you may contact us to request deletion.

As of the effective date of this policy, we have no actual knowledge of any “sharing” or “selling” of personal information of individuals under 16 years old.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” Information you send to us may be insecure during transmission; do not use unsecure channels to send sensitive information.

The length of time we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and only apply under certain circumstances.

• Right to access / right to information. You may request access to the personal information we hold about you and details on how we use and share it.
• Right to deletion. You may request deletion of your personal information.
• Right to correction. You may request correction of inaccurate personal information.
• Right to data portability. You may request a copy of your data and ask for it to be transferred to another party.
• Restriction of processing. You may request that we stop or limit processing of your personal information.
• Withdrawal of consent. Where processing is based on consent, you may withdraw it at any time.
• Right to appeal. You may have the right to appeal our decision if we decline your request.
• Managing communication preferences. You may unsubscribe from marketing emails at any time. We may still send non-marketing emails about your account or orders.

You may exercise these rights where indicated on our Site or by contacting us using the details below. We may request certain information to confirm your identity.

You may designate an authorized agent to submit requests on your behalf. We require proof of authorization and may still ask you to verify your identity directly.

Complaints

If you have complaints about how we process your personal information, you may contact us using the information below. If you are not satisfied with our response, you may have the right to appeal or file a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside the country where you live, including in the United States. Your information may also be processed by third-party staff, service providers, and partners in those countries.

If we transfer your personal information outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or UK equivalents where applicable, unless the transfer is to a country deemed to provide adequate protection.