Shipping Policy

Here are the average delivery times for all our packages:

• Once your order has been placed, we need 1 to 3 business days to process it. On weekdays, processing normally takes one day, but if you order on Friday evening or during the weekend, processing may take a little longer.

• After your order has been processed, it will be shipped and delivered on average within 5 to 15 business days. We aim to make the ordering and delivery process as smooth as possible for our customers. If you have any questions or comments, feel free to contact our customer service.

Order Cancellation

As soon as you place an order, it is immediately prepared for shipment by our automated systems. Therefore, it is unfortunately not possible to cancel an order once it has been completed.

If you have concerns regarding the product you received, we offer a simple return process. You have the right to return your order within 14 days of receipt and receive a full refund.

Shipping Costs

We cover the shipping costs for every order. No minimum purchase is required.

Product Origin

Footrez works with a global network of suppliers, including several in China, to offer you high-quality products at competitive prices.

We understand you may have questions regarding the origin of our products, but rest assured that we comply with strict international standards. Each product is carefully inspected and tested before shipment, and we only work with reliable manufacturers committed to outstanding quality.

Our goal is to offer you the best products—often not found in stores—at the best possible price. Your satisfaction and peace of mind are our top priority.

Do you have questions about your order?

We encourage you to first check our FAQ page. It is very likely that you will find your answer there.
If not, please contact us via our contact page. Our customer service team is available 7 days a week and always replies within 24 hours.

Responsibility for collecting undelivered packages

If a package cannot be delivered because the customer was not at home and it is sent to the post office for pickup, it is the customer’s responsibility to collect the package within the specified time frame.

If the package is returned to us because the customer did not collect it, no refund will be issued. However, we can reship the package at the customer’s expense.

To arrange a new shipment, please contact us via email and we will provide you with the cost of reshipping.
If the customer refuses this solution, they must provide proof that we failed to fulfill our delivery obligation.

Contact the seller before filing a dispute or chargeback request

If the consumer is considering filing a dispute or chargeback request with their bank or payment provider, it is mandatory to first contact the seller. The consumer must inform the seller of the issue in writing and give them the opportunity to resolve it. This can be done via email or through the contact form on our website. If the seller does not respond within a reasonable time, or if the issue is not resolved satisfactorily, the consumer may then consider filing a dispute or chargeback request. By contacting the seller first, the consumer enables a quick and efficient solution without third-party involvement.